If you thought our Planned Property Management employees couldn’t get any friendlier, well, you haven’t met Victoria yet! Victoria is PPM’s Customer Service Manager at 1000 N. LaSalle, our gorgeous Gold Coast dog friendly high rise. We know Victoria is always helpful & friendly, but hey, it never hurts to receive your amazing comments & letters praising our awesome staff.
Read below to see what one of our new tenants had to say about Victoria in a letter addressed to 2 of our PPM managers!
Dan and Mary,
I write as a new tenant to the 1000 North LaSalle Drive building. I moved in a couple weeks ago from The Tides in the Lakeshore East area.
My move (as many are) was bittersweet; I was anxious to get into the Old Town area, closer to friends and public transit, but The Tides has a reputation in terms of staff, amenities, and location. This is the sixth time moving in six years, so I’ve signed a two-year lease with the hopes that it will turn into many more years beyond that.
Over the past two weeks or so, I’ve reached out to Victoria regarding minor touch-up issues, a couple of small requests, all of which are quite standard for a move-in.
Too often do people reach out to bosses with a complaint or concern regarding customer service, but I’d like to note that my email today is only to provide the utmost of commendations for your staff in general and Victoria in particular.
Victoria is approachable and easy to work with. Her communication is consistent, prompt, clear and jovial. I’ve appreciated every moment she and I have had the opportunity to interact, as I was always confident she was concerned about my concerns and my needs as a tenant.
I’ve left her messages, which were always returned in an extremely timely fashion with a friendly phone call, and for each request I’ve made, Victoria has given immediate attention and delivered to the fullest.
In addition to her, the door staff has been friendly and welcoming.
I have enormously high standards for customer service, and my expectations are never unreasonable, but they are particular.
I hope you know what a great team member you have in Victoria. I’m thankful beyond words that I will be at 1000 North LaSalle for two years, and I can only hope I have the pleasure of enjoying Victoria as my property manager for the years to come.
She is awesome–she is a model employee for others to follow, and I want to thank you for keeping such a great person on staff.
We’re thrilled that Ike has had a pleasant experience with PPM thus far & we’re confident it’ll only get better. With so many friendly faces & amenities at his 1000 N. LaSalle building, we can’t see how he can have anything but superb times as a resident!
If you have your own review about one of our employees, please email us at firstname.lastname@example.org! We love hearing from you & we appreciate your constant feedback; it helps us to better serve you!