Inside Our Meetings…

At PPM we have monthly meetings where we go over things that are going well, as well as the things we can work on. This month we had several warm letters to share with our employees, brought to us by YOU—Our Tenants! We are pleased to share a few of the letters we have received in the last couple of weeks. We will continue working hard in the hopes that we will continue to see even more of these! Way to go PPM Team!
Hi Laura,
I would like to thank you for the friendly customer service you provided for me last week. The care and attention you gave to my situation well surpassed my expectations. Customer service people have to deal with complaints from time to time, it’s only fair that they receive compliments when they are earned.
Jim L.
441 W. Oakdale
Hey Amy,
I just wanted to say thanks for putting me in such a great apartment in a good location. I’ve moved and settled in with no issues at all. It was a pleasure dealing with you and look forward to living here for the days to come. Thanks again and have a great week.
Kind regards,
Matthew R.

PPM Employees

PPM Employees: Simona (On the Left) and Amy (Third from the Right)

I am currently a resident at 3130 N. Lakeshore Dr.  I moved in mid-July and have been very pleased with the level of customer service provided by Simona and Jenna in the office. I feel that too often, people only give feedback when there is something to complain about and not enough attention or praise is given for quality service. So far during my tenancy, Simona has gone above and beyond the call of duty to make my residency a positive experience.  Prior to moving in, I ordered furniture with a Michigan-based company.  Needless to say, this was a stressful experience as I was to be out of town on the delivery date.  Simona alleviated all of this stress and went above the call of duty to help me out in a tight situation.  She has been friendly, helpful, and a delight to interact with.  I have been renting for 6 years and no other management staff has made me feel so welcomed.  I hope that this message is passed on to her superior so that she may be recognized for all of her !
hard work and quality customer service.  It is because of her that I will continue to recommend my friends and family to Planned Property Management.  Thanks a lot for your help!
Sincerely,
Amanda D.

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